Chapter · 12 pages
Orders
Pages in this chapter
Where do I find my orders?
Your orders are located in your Aero admin console.
Step 1 - Hover over the Order Management butt...
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How do I search orders?
Within your Aero admin console, your main orders screen allows easy searching of all orders.
Step...
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How do I fulfill an order?
Once your customers start placing orders you’ll need to fulfil them, unless you want a lot of unh...
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What are orders?
Within Aero when a customer purchases items from your store an order is created. Orders are store...
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What is the orders list?
Your orders list shows all of the orders in the system. You can view an individual order by click...
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How do I change the status of an order?
We can change the status of an order at any time.
To do so there are a couple of ways we can do i...
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What are the default order statuses available?
There are a number of statuses that can be set for an order, many of these are set automatically ...
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How do I create a new return or refund?
Sometimes customers return things, sometimes for legitimate reasons, other times well, we’re not ...
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How do I create a new order in the admin?
New orders can be created directly from the admin, this can be useful if a customer places an ord...
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What are the payment and allocation indicators?
All orders have a few different statuses associated with them. These statuses are shown on the or...
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What are order comments and how should I use them?
Orders in the admin have an option to add comments, these are displayed towards the bottom of the...
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What is the order status history?
Every order within Aero has an order status history, displayed in the bottom right hand corner of...
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