Order Management
Order Management
Introduction
Introduction
Introduction to orders
Orders are the main focus of your Order Management and your whole store for that matter. When cus...
Where do I find order management?
Order Management is located in your Aero admin console. Step 1: Hover over the Order Management b...
What is order management?
Order Management is where your orders and fulfillments are stored in the system. The Order Manage...
Introduction to fulfillments
Fulfillments in the admin are where you take steps to deliver items to your customer. It is easie...
Orders
Orders
Where do I find my orders?
Your orders are located in your Aero admin console. Step 1 - Hover over the Order Management butt...
How do I search orders?
Within your Aero admin console, your main orders screen allows easy searching of all orders. Step...
How do I fulfill an order?
Once your customers start placing orders you’ll need to fulfil them, unless you want a lot of unh...
What are orders?
Within Aero when a customer purchases items from your store an order is created. Orders are store...
What is the orders list?
Your orders list shows all of the orders in the system. You can view an individual order by click...
How do I change the status of an order?
We can change the status of an order at any time. To do so there are a couple of ways we can do i...
What are the default order statuses available?
There are a number of statuses that can be set for an order, many of these are set automatically ...
How do I create a new return or refund?
Sometimes customers return things, sometimes for legitimate reasons, other times well, we’re not ...
How do I create a new order in the admin?
New orders can be created directly from the admin, this can be useful if a customer places an ord...
What are the payment and allocation indicators?
All orders have a few different statuses associated with them. These statuses are shown on the or...
What are order comments and how should I use them?
Orders in the admin have an option to add comments, these are displayed towards the bottom of the...
What is the order status history?
Every order within Aero has an order status history, displayed in the bottom right hand corner of...