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Order Management is where your orders and fulfillments are stored in the system. The Order Management section is broken down into two sections; Orders - Fulfillments Aero Order Management makes administration as easy as possible. With features including: Bulk ...

Fulfillments in the admin are where you take steps to deliver items to your customer. It is easiest to imagine fulfillments as each parcel you will be sending to your customer. An order can have multiple fulfillments for a number or different reasons (e.g. ite...

Your orders are located in your Aero admin console. Step 1 - Hover over the Order Management button in the left hand menu Step 2 - Select Orders from the Order Management menu

Within your Aero admin console, your main orders screen allows easy searching of all orders. Step 1 - Login to your Aero Admin Console - Step 2 - Hover over the ‘Order Management’ icon in the left hand menu - Step 3 - Click on 'Orders' Step 4 - Enter your sear...

Once your customers start placing orders you’ll need to fulfil them, unless you want a lot of unhappy customers. Fulfilments – with the exception of some digital products – usually require actions taken outside of the Aero platform, such as packing and posting...

Within Aero when a customer purchases items from your store an order is created. Orders are stored in the system and will start out with the status of “Successful” (providing the payment was successfully taken). Any fulfillments, returns or refunds actioned on...

Your orders list shows all of the orders in the system. You can view an individual order by clicking on the order name, or the arrow icon.

We can change the status of an order at any time. To do so there are a couple of ways we can do it. Firstly we could click into the order, locate the “Order Information” section and click the ellipsis (...) button to be presented with the statuses available. N...

There are a number of statuses that can be set for an order, many of these are set automatically when an action is performed on an order, however they can be set manually at any time. Cancelled - On Hold - Successful - Processing - Partially Dispatched - Dispa...

Sometimes customers return things, sometimes for legitimate reasons, other times well, we’re not here to talk about that. Fortunately, Aero is ready to handle even the most complex refunds and returns. In order to process a refund of return we start by heading...

New orders can be created directly from the admin, this can be useful if a customer places an order over the telephone or any other method that is not directly from the storefront. To create a new order we’ll first navigate to the orders list page and click th...

All orders have a few different statuses associated with them. These statuses are shown on the order page with an indicator. Indicators are displayed at the top of the order page and give you a quick overview of any actions that could be needed for a given ord...

Orders in the admin have an option to add comments, these are displayed towards the bottom of the order page. Order comments should be used to provide further information – to yourself and anyone else using the admin – regarding the order, customer or anything...

Every order within Aero has an order status history, displayed in the bottom right hand corner of the order screen. The order status history allows you to quickly see how the status of an order has changed over time, showing the previous status and the new sta...

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The structure of the views for the block items is shown below. If you are creating your own theme or custom storefront, you must ensure these files are present in order for the content blocks to display correctly. └─ resources └─ views └─ blocks ...

In some cases, more data is needed than the default values provided on each block item. For example, a promotional image may require a call-to-action link, or a sale link in the header navigation needs a custom class to turn the text red. These features are po...

To access the breadcrumb on the storefront, use the breadcrumb()function inside Twig files: <ul class="breabcrumb"> {% for crumb in breadcrumb() %} <li class="crumb"> {% if loop.last %} <span>{{ crumb.name }}</span> ...